Support

Help and contact for the ChargeIndex website and the ChargeIndex iOS app. We aim to respond to every request within two business days.

Contact

The fastest way to reach us is by email. Please include your device model and iOS version when reporting an app issue, so we can reproduce it quickly.

Email: support@chargeindex.eu
Response time: typically within 2 business days.

About the app

ChargeIndex helps you find high-power (HPC) charging stations and compare them by their actual price per kilowatt-hour. The app shows stations on a map, lets you search for an address, and plans routes from your current location to a chosen station — no account and no sign-up required.

Frequently asked questions

The map is empty or not loading

Charging stations are loaded for the area currently visible on the map. Make sure you have an active internet connection, then pan or zoom to a region you are interested in. If the map tiles do not appear at all, fully close the app and reopen it.

Location does not work

The app needs location permission to centre the map on your position and to plan routes from "My location". You can enable it under Settings → ChargeIndex → Location on your device. Location data is processed only on your device and is not stored on our servers.

The prices look wrong or outdated

Prices are indicative and are aggregated from public and operator sources. Tariffs change frequently and some operators use dynamic or membership-based pricing, so always confirm the final price at the station or in the operator's own app before charging. If you spot a consistently incorrect price, let us know and we will look into it.

Route planning fails

Routing needs a start and a destination plus a selected vehicle and battery level. If a route cannot be calculated, check your internet connection and that both points are within a supported region, then try again. Persistent failures can be reported by email with the start and destination you used.

Do I need an account?

No. The map, charging-station search and route planning all work without any login. Signing in is optional — you can sign in with Apple or Google to sync your saved vehicles (your "garage") across devices.

How do I delete my account or data?

If you created an account, you can delete it and all associated data at any time — directly in the app (account panel → bottom → „Konto löschen") or by request. See Delete your account for the exact steps. App settings that live only on your device (such as your selected vehicle) are removed when you uninstall the app. For any data request, email support@chargeindex.eu.

Privacy

For full details on how the website and the app process data, see our Privacy Policy.

Feedback and feature requests

We are actively developing ChargeIndex and welcome ideas. Send your suggestions to support@chargeindex.eu — they genuinely help shape what we build next.

Last updated: .